UK - delivery is by Royal Mail First Class.. Higher value orders will be upgraded to Signed For or Special Delivery
USA - delivery is by Transglobal Express. Packages are handed to USPS for delivery to final destination. Tracking is provided. This service excludes Alaska, Puerto Rico, Guam and US Virgin Islands.
Europe - I recommend EU customers order from my Etsy shop as VAT will be collected and remitted by Etsy on orders upto E150 thus avoiding additional charges.
Other destinations -Delivery will be by Royal Mail International Tracked..
Please note, any customs charges or duty on International orders are the responsiblity of the buyer. Please make sure you are aware of your home country's import taxes and related administrative charges.
I want you to be happy with your beads so I will accept returns. Please notify me within 5 days of receipt if you want to return your beads. They should be returned in the original packaging and in good condition. Please ensure that you purchase postage with insurance as if a return does not reach me I will be unable to refund. If returning beads Internationally please clearly mark the package as Return. Failure to do so will result in customs duty and vat charges and this will be deducted from your refund.
In the unlikely event that your beads arrive damaged or faulty please email me a photograph of the beads and packaging.
Made to Order.
These items will be made as close to those shown in the photographs as possible. Dispatch will be within 1-2 weeks. Ocasionally this may be extended to 3 weeks but if this is the case I will let you know at the time of ordering.